Terms and Conditions

Playing at Casino LuckyRollers means accepting the rules below. They set out what’s expected from players in New Zealand and what you can expect from us in return. Registering an account, making a deposit, or spinning a single pokie is treated as agreement to these terms in full.

Who Can Play

Accounts are open to players aged 18 and over who are permitted to gamble online under the laws that apply to them. Lucky Rollers may ask for proof of age, identity, or address at any point, and can pause or close an account that doesn’t meet these conditions, along with any funds tied to it.

Your Account

One account per person, registered with accurate personal details that stay up to date. Letting someone else use your login, opening a second account, or entering false information breaks the rules and can lead to your account being suspended or shut down, with any funds gained through the breach forfeited.

Money In, Money Out

Deposits must come from a payment method held in your own name, not someone else’s. Withdrawals go out once your identity has been confirmed and any bonus wagering has been cleared. Processing speed and limits differ by payment method, with the specifics laid out on the Payments page.

Bonuses Come With Strings Attached

Every bonus, free spin, or promotion has its own conditions, covering things like wagering requirements, which games count, and how long you’ve got to use it. Lucky Rollers can change or pull a promotion at any time, and reserves the right to cancel bonus winnings if the terms weren’t followed or a promo was used in a way it wasn’t intended for.

Playing Fair

Games run on certified random number generation, so outcomes aren’t something either side can predict or control. Trying to exploit a bug, running bots, or teaming up with other players to game the system isn’t allowed, and doing so can void any winnings involved and end your account.

Playing Within Your Means

Deposit limits, cool-off periods, and self-exclusion are available any time you want them, with details on the Responsible Gaming page. If gambling stops feeling like fun, these tools, along with independent support services, are there to help you step back.

Updates to These Terms

These terms may be revised as regulations or our services change. The current version always applies, and continuing to play after an update means you’ve accepted it. It’s worth checking back here from time to time.

Get in Touch

Anything unclear in these terms can be sorted out through Lucky Rollers support, available around the clock via live chat or email.